Breakdown Support: Onsite, Remote and Machine Analytics
Same day support to get your production back up and running.
The biggest challenge faced by manufacturing companies is unplanned downtime with an average experienced of 20 hours per week. With a cost per hour of £5,000, this can be over £100,000 per week for some. Our response time – including SAME DAY support – ensures that you get assistance in the quickest possible time. Breakdowns are unexpected so every hour counts. With over 20 years experience of ELAU PacDrive, trusted by over 100 Blue Chip clients and the ONLY UK based firm 100% dedicated to ELAU PacDrive, we are second to none.
SITE SUPPORT
Our engineers can come to your site to help resolve issues.
Time to site. Diagnosing the problem. Knowledge and experience. These are the key elements to making sure we solve your problem as quickly as possible. Knowing the difference between a 6131 and 6132 error code means we can take immediate action instead of risking further delays.
REMOTE SUPPORT
A Helping Hand to solve your problem. No matter your location.
The quickest way to assess a problem is remotely. Whether we log into your machine, discuss over email or a call, we will work with you to understand the cause and find a solution. Whilst no problem is identical, having supported over 100 Blue Chip clients with their issues, we have yet to find a problem we have not been able to fix.
MACHINE ANALYSER™
Smart monitoring to minimise breakdown and downtime. Be proactive not reactive.
Machine Analyser™ is like having a DMC engineer on-site 24/7. A cost effective, automated, read-only and non-intrusive solution. Keeping a constant eye on the diagnostics to highlight past, current and potential future issues, allowing us to provide remote support much faster.
Contact Us for Schneider Electric PacDrive Support:
Repair. Replace. Train. Maintain. Your ONE STOP SHOP for your ELAU PacDrive needs. Now and in the future.